Return policy

Thank you for shopping at OnCorduroyJacket!
If you are not satisfied with your purchase or receive a defective item, we offer return and exchange services to ensure a pleasant shopping experience.

Return & Exchange Conditions

• Items must be in new, unused condition, with original packaging, tags, and included accessories.

• Returns and exchanges only apply to regular-priced products; sale items, customized products, or gift cards are not eligible.

• Items must meet our return and exchange policy requirements; damaged or soiled items may affect eligibility.

Return & Exchange Process

1. Please contact us via email within 14 days of receiving your order to request a return or exchange.

2. Provide your order number, purchase date, and a description of the issue for faster processing.

3. Once your request is approved, we will provide the return address and detailed instructions.

4. Please pack the items securely to ensure they are protected during transit.

Shipping Fees

• For defective items or incorrect shipments, shipping fees will be covered by us.

• For returns or exchanges not due to product quality, the buyer is responsible for shipping costs.

Refund Processing

• Refunds will be processed promptly after we receive and inspect the returned items.

• Refunds are typically returned to the original payment method within 5–7 business days; actual processing time may vary depending on the bank or payment platform.

• If only part of the order is eligible for return, the refund will be calculated based on the returned items.

Additional Notes

• Please provide accurate shipping address and contact information to ensure smooth returns.

• If the return package is lost or damaged during transit, contact us immediately.

• We recommend keeping the shipping receipt or tracking information for verification purposes.

• All return and exchange requests will be processed promptly, and we will do our best to provide a satisfactory solution.